Privacy Policy
Last Updated: 5 Feb 2026
Overview
At MUREN (“MUREN,” “we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, retain, disclose, and protect Personal Data when you use or access our services.
Your use of MUREN’s website, platforms, products, or services is subject at all times to our Terms & Conditions. Capitalized terms not defined in this Privacy Policy have the meanings set forth in those Terms.
What This Privacy Policy Covers
This Privacy Policy describes how we treat Personal Data collected through:
- Our websites and web-based platforms operated by MUREN (“Websites”)
- Our mobile, desktop, or cloud-based products and tools Under Muren (“Applications”)
- Our official social media pages (“Social Media Pages”)
- Emails, newsletters, and other communications that link to this Privacy Policy
- Offline business interactions, including enterprise engagements
collectively, these are referred to as the “Services.”
“Personal Data” means any information that identifies or relates to an identifiable individual, directly or indirectly, as defined under applicable data protection laws.
This Privacy Policy does not apply to:
- Third-party services we do not own or control
- Data processed on behalf of enterprise or institutional clients where MUREN acts solely as a data processor, which is governed by applicable customer agreements
Payment Processing
Our products may use third-party payment processors to handle transactions. Payment-related information is collected directly by those providers and is governed by their privacy policies, not this Privacy Policy. MUREN does not store full payment card details.
Sources of Personal Data
We collect Personal Data from the following sources:
- When you create an account, contact us, subscribe to updates, or use our Services
- When data is automatically collected during your interaction with our Services
- Billing partners, app stores, or enterprise platforms that provide transaction or account data
- Service providers supporting analytics, infrastructure, customer support, or security
- Social media platforms when you connect or interact with us through third-party accounts
You are not required to provide Personal Data, but failure to do so may limit our ability to provide certain Services.
Categories of Personal Data We Collect
| Category | Description | Collected |
|---|---|---|
| Personal Identifiers | Name, email address, IP address, unique user ID, phone number (optional) | Yes |
| Customer Records | Contact details provided voluntarily | Yes |
| Commercial Information | Subscription or transaction data via billing partners | Yes |
| Internet Activity | Usage logs, interaction data, system performance metrics | Yes |
| Sensitive Personal Data | Health, biometrics, government IDs, precise location | No |
| Biometric Data | Facial, voice, or genetic data | No |
| Children’s Data | Data of users under 16 | Not knowingly |
How We Use Your Personal Data
We use Personal Data for the following purposes:
- To operate, maintain, and improve our Services
- To create and manage user accounts
- To provide customer and technical support
- To communicate updates, notices, and service-related messages
- To analyze usage and improve AI system performance
- To conduct research, testing, and product development
- To ensure security, prevent fraud, and enforce policies
- To comply with legal and regulatory obligations
Where possible, we aggregate or anonymize data so it no longer identifies individuals.
AI & Machine Learning
Some MUREN Services use artificial intelligence and machine learning technologies.
- User data is not used to train AI models without explicit consent
- We apply data minimization, anonymization, and access controls
- AI outputs are generated algorithmically and should be reviewed before use
Data Security & Retention
We implement appropriate physical, technical, and organizational safeguards, including:
- Encrypted communications
- Access controls
- Secure infrastructure
Personal Data is retained only as long as necessary to:
- Provide Services
- Meet legal or contractual obligations
- Resolve disputes or enforce agreements
Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete Personal Data
- Object to or restrict processing
- Request data portability
- Withdraw consent where applicable
Requests can be made by contacting us at the email below. Identity verification may be required.
Children’s Privacy
MUREN does not knowingly collect Personal Data from children under 16 years of age. If we learn such data has been collected, we will delete it promptly.
Third-Party Services
This Privacy Policy does not apply to third-party platforms, tools, or services linked from our Services. Their data practices are governed by their own policies.
International Data Transfers
Your Personal Data may be processed in countries where we or our service providers operate. We implement appropriate safeguards for cross-border transfers where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of the Services constitutes acceptance of the updated policy.
Contact Information
MUREN PVT LD
National Science & Technology Park (NSTP), NUST Islamabad